Rates & cancellation policy

We aim to provide clear estimates when you book. Rates and confirmations may be reviewed after a journey so the final charge reflects the service provided and eligible additional expenses actually incurred. Any adjustment will be consistent with the booking details and the charges described here.

A quoted rate may change before a booking is confirmed. Once confirmed, the quoted fare remains subject to the disclosed exclusions, requested changes, additional time, and other charges that apply to the journey.

Unless your booking confirmation says otherwise, the base rate does not include:

• Tolls and parking fees
• Additional stops or changes to the requested route
• Local taxes and government charges
• Waiting time or mileage beyond what is included in the quote

Applicable additional charges are added to the final bill. Where a charge can be determined in advance, it will be shown in the booking details or confirmation.

Hourly journeys are billed for the number of hours reserved. Additional time beyond the scheduled end is billed in full one-hour increments at the vehicle's stated hourly rate. Additional mileage charges may apply when a journey exceeds the local service zone or mileage included in the booking.

Any posted minimum number of hours is the minimum reservation Swift Livery will accept; it is not a separate fee on top of the quoted price.

Direct point-to-point and airport-return transfers include a 15-minute pickup grace period, except for airport-arrival pickups. Waiting beyond the applicable grace period is billed in 30-minute increments at the vehicle's stated hourly rate.

Airport-arrival waiting arrangements are provided in the booking confirmation or pickup instructions.

Send cancellation requests by email to info@swiftlivery.com. A request must be received by the applicable deadline below. Keep our email confirmation as proof that the cancellation was received.

• Sedans and SUVs: cancellation must be received at least 72 hours before the scheduled pickup. A cancellation fee may apply to a later cancellation; the applicable fee is the one shown in your booking confirmation.
• Specialty vehicles: a cancellation fee applies when cancellation is received within 7 days of the scheduled trip. The applicable fee is stated in your booking confirmation.
• Airport arrivals and departures: cancellation must be received at least 72 hours before pickup. For a round-trip booking, cancel each leg separately.
• Deposits: deposits are non-refundable when a cancellation is made within 30 days of the scheduled trip date, subject to any mandatory rights under applicable law.

If a vehicle or chauffeur is not available for an airport pickup, contact Swift Livery by email before arranging alternative transportation. If alternative transportation is arranged without first contacting us, the full trip amount may be charged as stated in the booking terms.

Send all requested changes by email to info@swiftlivery.com at least 4 hours before the scheduled pickup. Changes are subject to availability and cannot be arranged directly with the chauffeur.

If a requested change cannot be accommodated and the original booking is cancelled as a result, the full amount of the original booking may be charged.

Additional charges may apply to airport pickups with an arrival after midnight and to reservations made between 12:00 a.m. and 4:30 a.m. Eastern Time. Any applicable amount will be shown in the booking details or confirmation.

Severe weather, road conditions, and unexpected mechanical issues can affect service times. We will make reasonable efforts to communicate material changes, but cannot guarantee that conditions outside our control will not cause a delay. Nothing in this policy removes rights that cannot be waived under applicable law.

For booking, cancellation, or billing questions, email info@swiftlivery.com.