Privacy policy

Depending on how you use the site and booking flow, we may handle:

• Booking details: pickup and drop-off locations, journey date and time, vehicle choice, stops, flight information, and other instructions you provide.
• Contact details: your name, email address, and any other contact details you choose or are asked to provide when arranging a journey.
• Payment and transaction information: payment status, receipts, and transaction references. If online payment is offered, the payment provider identified during checkout handles the payment details it requests.
• Messages: information you include when emailing us or asking for help with a booking.
• Technical information: basic device, browser, IP-address, and access-log information that may be generated when you use a website or embedded service.

Please do not send full payment-card details by email.

We use information as reasonably necessary to:

• Review, confirm, manage, and provide requested journeys
• Coordinate the booking with chauffeurs or operating partners
• Process payments, issue receipts, and address billing questions
• Send booking confirmations, updates, and service messages
• Respond to enquiries and resolve service issues
• Protect the service, prevent misuse, and meet legal obligations

We do not use booking information for unrelated marketing unless permitted by law and, where required, you have agreed.

We handle personal information to provide the service you request, with your consent where required, to comply with legal obligations, and for other purposes permitted by applicable privacy law. You may withdraw consent for optional uses, subject to legal or contractual limits and any information needed to complete an active booking.

These policies use Ontario, Canada as the governing jurisdiction. Depending on where you live and how a service is offered to you, additional privacy laws may also apply. This policy describes our practices and does not claim that a particular law applies to every visitor.

The Swift Livery website does not currently use its own advertising pixels or marketing analytics. The embedded booking flow is operated through Blackwaze and may use cookies, local storage, or similar technologies that are needed to operate the booking experience. The service may also receive ordinary technical information when it loads.

You can manage cookies through your browser settings. Blocking essential cookies or storage may affect the booking flow. Any payment provider used for a transaction will be identified in the checkout experience and may have its own privacy notice.

We may share the minimum information reasonably needed with:

• Blackwaze booking systems to receive and manage your reservation.
• Chauffeurs and operating partners who need journey details to provide the requested transportation.
• Website hosting and technical providers that keep the website and booking experience available.
• Payment providers identified during checkout, when a payment is processed.
• Authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights and safety.

We do not sell personal information for money. Service providers may handle information under their own privacy terms and applicable legal obligations.

Chauffeur journeys may involve service providers or operating partners in different countries. As a result, information may be processed outside Ontario or Canada. Where required, we use safeguards and transfer information only as permitted by applicable law.

We keep personal information only for as long as reasonably needed to manage bookings, provide support, maintain business records, and meet legal obligations. Retention periods can vary based on the type of information and the circumstances of a booking.

We use reasonable administrative and technical safeguards to help protect information. No website, email, or electronic storage method can be guaranteed completely secure.

Depending on applicable law, you may request access to or correction of personal information we hold, ask us to delete information where deletion is legally available, or withdraw consent for optional uses. We may need to keep some information to complete a booking or meet legal obligations.

To make a privacy request, email info@swiftlivery.com. Please describe your request and provide enough information for us to locate the relevant booking. Do not email passwords or full payment-card details.

We may update this policy when our practices or legal requirements change. The current version and its last-updated date will appear on this page.

For privacy questions or requests, contact Blackwaze Ltd at info@swiftlivery.com.